2. Consulting Project Charter TA&R Lean Office Desk Standardization Process Map Number: N/A Black Belt : Sibyl Carley Process Owner: Maria Salgueiro Champion: Robyn Watson Implementation Coordinator : Maria Salgueiro Expected Benefits: Hard Savings – N/A Employee Satisfaction - reduced aggravation and time searching for needed information Customer Satisfaction - requests fulfilled faster Freed up space Improved work flow Project Timeline: Customer CTQ(s) : No pain experienced by HR Advisors when the need arises to locate items (files etc.) in the work area and on a team member’s desk when that team member is absent. Problem Statement : Currently, when an HR Advisor team member is absent due to any reason, great pain is experienced by anyone who must search for items/work on the absent member’s desk. Project Scope: Includes JEA Downtown Tower Building T-6 TA&R HR Advisors’ desks and work areas. Does not include other Talent Acquisition work areas or other locations. Goal Statement: Reduce the pain experienced by HR advisors when they need to locate work to assist customers on the desk of an absent team member. Planning Session: 6/22/2006 Event Action Dates: 06/28/04 and 06/30/2006 Follow-Up Event Date: 7/12/2006 Team Members: Brenda Cooper Michele Mitchell Marsha Dean Sharon Patterson Monica Edenfield Maria Salgueiro Carol Higley Ebony McKelvey Pennie McGuire
